Chill Out Desserts & Ice Cream Parlor

It was quite sad, there were 4 kids behind the counter. Only me and my wife in the store. They let the new guy struggle at our expense to make 2 Sundays. He was very apologetic and we sympathize for him. The other 3 just stood in the corner talking. Once again at our expense. Then the girl with the colored hair starts criticizing his work and put it on the scale. Really! She could've helped him in the first place. However, the ice cream was good as always. These kids need adult supervision at all times.

My wife ordered a cake for my 7-year-old daughter's birthday last week. I went to the Chill Out Ice Cream to pick the cake up, and I showed them the receipts, and they were looking at me like monkeys; they couldn't understand me. I have to call my wife and tell them to look at the receipt again. Later I was told I have to pay $5 more because it’s double-layered. I asked them why they didn’t tell her when she was ordering the cake. Also, they have her phone number and never call her. I pay the $5 extra by giving them $20, and when I ask for a receipt, they tell me they can’t give me a receipt because it’s a cash transaction. IRS.

We Door Dash and are usually very happy with Chill Out but in the last 2 weeks have had inconsistent and subpar orders. First time, employer read “No whipped cream or cherry please” for one and “No cherry please” for the other as “no strawberry”. I ordered a strawberry shortcake sundae. 🤦‍♀️ I called immediately, got put on hold for the clerk to return and tell me that she was told by her manager that they cannot do anything for me since it was Door Dash. I had to re-order again on Door Dash. I contacted Door Dash and they refunded me $4.32 of an over $20.00 order. Just ordered again tonight and while there was strawberry in it, it was not the usual amount and I had one spoon size piece of poundcake. Last few have been layered with several pieces. Still giving 4 stars because usually eve

Everything you need and expect from a dessert parlor! I got water ice and my wife got ice cream, and we were both pleased. Don't let the exterior of this place stop you from giving it a try!

Very good ice cream a lot of selections they also have water ice The milkshakes are very good