Chick-fil-A

Chick-fil-A is usually a Friday breakfast treat for my girls, but the past two Fridays at the Wake Forest location have been a complete disaster. First, we waited more than 15 minutes after the mobile app said our order was ready. When we finally received it, items were missing. On top of that, one of the managers, Suzanne, was extremely rude during our interaction, which was very disappointing from someone in a leadership role. Unfortunately, the worst part came when my daughter called me later to say she found hair in her food. I asked her to wrap everything up and put it back in her lunchbox so I could check it myself. When I looked, there was a very long piece of hair in the food. Absolutely unacceptable and honestly just gross. Wake Forest Chick-fil-A, please do better. This experienc

My original review is below, after I posted this Kristi from Chick Fil A contacted me, apologized about the service and made things right. It is not often business's acknowledge their mistake and fewer who are willing to make it right and keep a customer. Kudos to Chick Fil A and their commitment to quality! and thanks Kristi. We ordered a 30 piece nugget and maybe got 25 with many tiny pieces. Very disappointed, this was part of our Christmas Eve meal so not a great time to get something sub par. I had to re heat them so you can see way less then the 30 we ordered.

I usually have a great experience at this Chick-fil-A and never have any issues, but today the customer service definitely wasn’t up to the usual standard. My family that was in town visiting, never had Chick fil A before and I wanted to bring them here today cause I always had great experience in the past. But they were disappointed. From the table service experience, I had to go back up to the front counter and wait quite a while because there was only one young lady working up front by herself. I actually felt bad for her because she had a long line of customers, and no one came to help her. This is less of a complaint and more of a coachable action that could use some feedback. I’m not sure who the manager on duty was, but I understand that the drive-thru is important to keep running

I think I managed to push Chick-fil-A past its legendary customer-service limit today, an achievement no Gen Xer ever asked for, but here we are. I just wanted some old-school physical gift cards for coworkers. Didn’t see the option in the app, so I thought, “Hey, I’ll just roll through the drive-thru. Easy.” First mistake. Pull up to Kid #1. “I’d like to buy some gift cards.” “Sorry sir, I can’t do that. Maybe the kid by the umbrella can.” Umbrella Kid says he’ll tell the window folks I need gift cards. Cool. I’m in line. While waiting, I load money onto my Chick-fil-A app balance so I can pay for the cards. Second mistake. Meanwhile, kids keep coming up offering me random people’s food like I’m the confused uncle at a cookout who wandered into the wrong group. Finally, another kid asks h

Worst experience at a Chick-fil-A I’ve ever head. First of all, came at 12:38. Slammed. Fine! No problem. But I came from the street and merged into the first available lane for to the window to be told I needed to go around and get in another lane because I have a mobile order. He couldn’t pull it up? That’s ridiculous and terrible service. The line was at least 30 cars long. Pathetic and disappointing.