Chick-fil-A

Normally Chick-fil-A is the gold standard for fast food,super efficient, organized, and literally like a well-oiled machine. I used to joke that Chick-fil-A should run our country because no one moves a line faster or runs operations smoother. That’s why I was so excited when a brand new Chick-fil-A opened close to my house. The location is amazing… but the experience has been the opposite of what you’d expect. No matter if you come at 10am, noon, or 10pm, it consistently takes 30+ minutes to get through the line. It doesn’t seem to matter whether you mobile order or go through the regular drive-thru or the only person there, the process is slow either way. Mobile orders don’t seem prioritized, both lanes are NEVER open, and the staff doesn’t feel fully trained or coordinated yet. I totall

The slowest one around and that I’ve been to period. Always very slow, can tell this franchise owner doesn’t really care. In it for money that’s all. Food is okay compared to Campbell. Photo at 8 in morning, ridiculous.

As a long time customer of Chick Fil A we were happy that a new store was opening up since we live out of town. However we do not like this location at all. We will just continue to drive all the way across town to S. Glenstone. Understanding that they have just opened up not to long ago but this location is awful. It doesn't even feel like Chick Fil A. The heart is missing you could say. A double drive through and we do use our app and it is not the fault of having that app system it is just that there are never enough people working, the ones that are seem to be standing around looking lost, they have no sense of urgency and act like you are there and go off of their time not yours. Very few people are even nice, short with you and don't talk like the other locations. Have even gone insi

We truly enjoy Chick-Fil-A’s delicious food and excellent service. To enhance the experience for everyone, it might be beneficial to consider optimizing the drive-through process. Utilizing both lanes for drive-through orders and establishing dedicated parking spots for mobile order pickups could improve efficiency. Additionally, providing further training for staff or increasing the team size might help manage the high volume at a store of this size. While this location is new, implementing these adjustments could ensure it operates as smoothly as possible. Unlike the chicken, the 30+ minute wait times are a bit hard to swallow.

Went through the drive thru on opening day. Thrilled to have a location on this side of town. Despite the huge line they kept traffic moving and the service was excellent.