Chick-fil-A

Normally this place has those big gaffer fries that you can't wait to indulge yourself in, but this time it was full of the bottom of the barrel pieces. Because I already left, and was pulling out, digging my hand in the bag going down the road my schedule is super busy, I would have addressed the issue then. Seriously, this has to be someone not paying attention to quality control. We visit places continuously, based on consistency. All chains, following the same procedures to ensure quality is the same. Service was outstanding.

We are traveling long distance. I just ordered grilled nuggets and explained it was for someone with celiac disease. I requested that the nuggets be GRILLED not breaded. I also asked that the order be flagged as “red flag” order and requested them to have the kitchen change their gloves to not come in contact with gluten. We drove away and I opened the box of BREADED NUGGETS. The receipt is order number 9271581. I tried calling to request a refund for the nuggets. But no one answered the phone!!! The receipt says gluten allergy. TRAIN YOUR EMPLOYEES TO KNOW WHST THIS MEANS.

Food was terrible, some fries were burnt beyond being edible. The nuggets were cold and I was not given the correct number of nuggets. Customer service was terrible as I stood in front of the counter with 2 people standing at the cash register and neither offered to help for what seemed like a long time, all this as the manager put her coat on and quickly walked past me to speak to her friend who just ordered. As I was leaving I stood at the side of the counter with an empty cup and an employee was standing at her register looked at me, quickly looked away and never offered to get me or the lady behind me a refill. The restaurant also neededcleaning, it wasnt horrible but it needed some help. This is the worst CFA experience I have had in quite sometime.

Everyone was friendly and sweet, they served an entire sports team quick and efficiently. Especially the bubbly cashiers like Christian (I didn’t get anyone else’s name but they were all polite and welcoming too.), we appreciate y’all. Thanks for delicious meal, it really hit the spot.

LOCALS asked if we could stop at a Chick-fil-A , I said hey let's stop here on our way to Fayetteville NC, so we did, BUT a simple driver request for a compt meal (denied). The very NICE Pastor Bill said said hey driver, I got you....thank you sir..you could lose customers for a simple thing, or you can Gain Customers for a simple thing, Bill had no Idea we were a Church group...but his light shines