Chick-fil-A

We enjoy Chikfila when we travel. I don’t eat gluten dairy or eggs so I always get grilled chicken and hash browns. They were super busy so I didn’t want to bug them, but maybe next time I’ll order two grilled chicken servings. Unless this is the “diet size” or something… totally appreciate Chikfila overall for clean bathrooms and polite people.

I’m giving the Chick-fil-A in Princeton, West Virginia, a 2 out of 5 stars. As a huge fan of Chick-fil-A, this was unfortunately the worst experience I’ve had at any Chick-fil-A location so far. Atmosphere: 3/5 Located just off Interstate 77 in southern West Virginia, close to the Virginia-West Virginia border, this restaurant was very busy around lunchtime, which is to be expected. Although the dining area appeared clean and well-maintained, it was crowded and felt chaotic. There were available tables, but the atmosphere was uncomfortably busy, prompting me to eat in my car instead. Service: 2/5 Service was the biggest disappointment during this visit. I placed my order through the mobile app, planning for convenience, yet after the app indicated my order was ready, I still had to wait

I was the bus driver for a basketball team. We came in and they handled us with the upmost care. Drive thru was packed and we packed the lobby. Didn't wait long. I heard they were down 5 people but they nailed it. The names I remember were Maddie, and two other name Mason. That crew was an all star team and did not let the pressure get to them.

Food is always good but of all CFA locations I have visited, the service here is not up to CFA standard. Today stood for a bit waiting for a refill as several employees walked by and then stood and talked. Eventually had to loop back in line. Still friendly and better than most fast food places but not what I am used to from this chain.

I'm very disappointed to have to rate this CFA 2/5 stars. Probably the worst one I've been to. Their service, food quality, and rest room cleanliness has been declining rapidly for a few months. I really hope they see this and address the issues. I've even had Beckley people tell me of their poor experiences with this CFA to the point that they don't frequent it anymore. I believe I may follow suit. My last two side salads I've ordered had nothing but lettuce and a few bacon bits. Definitely not worth the price. Plus the drive-thru is slower than McDonald's. That's saying something.