Chick-fil-A

asked for no pickles on my chicken sandwich and the put pickles on it anyway asked for a large drink and fries and the gave me a medium the chicken sandwich came weird and pictures will be included they fixed the size difference at the window so at least they got that going for them.😒i normally don’t have a lot of issues but i my favorite chick-fil-a store but i choose to go to this one and was not impressed with all the mistakes i even remember double confirming that everything was large and there was no pickles but to open the chicken sandwich to find pickles and a piece of chicken not breaded and missing a chunk no good chick-fil-a no good i will not recommend this location if they don’t straighten things out i shouldn’t have to check everything but i do thank goodness i did what a wast

WHY is the mobile order drive-thru line consistently slower than the regular drive-thru line? I have used the new mobile order transaction line in this location at different times of day, and I have been beyond frustrated each time because it is so slow! This feature is supposed to help speed you along when you have placed your order ahead, so in theory it would be ideal for people who are in a rush to work. I have used it in other locations and this is exactly my experience. However, this Prattville location seems to be run by teenagers who have no management to help expedite the team. I visited during lunch rush one day, and I saw a cluster of staff at the drive-thru side just chatting away. The regular drive thru got all of the attention while the mobile line kept growing. Why didn't an

This location can't cook fries to save their lives. I've had more raw fries from this place than anywhere else. They've also forgotten fries when we've ordered them. If it happened once, that's fine, whatever. Accidents happen. But on multiple occasions? They need new staff or to retrain them. Added is all the fries we can't eat because they're not cooked all the way.

Usually we have Good experience at Chic fil a, but this time our order was inaccurate and unappetizing. I ordered the egg white grill with no egg white and what I got was no cheese with the egg still there and a skimpy piece of dry chicken. It was clearly marked on the wrapper, no egg white. The hash rounds were greasy and crumbly. Not a good experience this time. 🤨

This location in prattville tends to have issues with consistency and accuracy in its orders. I was shocked to open my breakfast bowl and literally be able to see the bottom of the bowl. Maybe 1.5 chicken nuggets had been cut up and put in it. A whopping 8 hashbrown rounds in the bowl and a little bit of egg tossed to the side. Very disappointing.