Chick-fil-A

Went thru drive thru today and ordered my food the guy charged me double for a meal so I asked for a refund. Refund was given to us at the window but the lead manager I suppose who gave us our money had a attitude and when I asked for two packages of avocado ranch dressing for my fathers salad she insisted it was in the bag and that she would have to charge me for more dressing. Obviously there was no dressing in the bag. I wouldn’t be writing this review if it wasn’t for the bad attitude and trying to charge us double for two things.

Incredibly friendly atmosphere, all of the workers are very pleasant, and it's very speedy, even if there's a little bit of a crowd. I think the only thing that could make it better is more food items, but because it's kind of an extension chick-fil-a with not a whole lot of space, I get how that may be impossible

I use to love this location! They are near my home. This location has gone way down hill. They are super slow! Lots of new faces I’ve noticed. My food is never right and the employees do way too much personal conversations instead of making sure the orders are correct and the food is edible. Don’t get me wrong they are friendly but if I’m spending $10 on a salad I need it fixed right. I don’t want to wait in the drive-up for 10 minutes either. I might as well go to Wendy’s if I want slow inedible food. Come on Chick-fil-A!

Terrible customer service should label the lanes if they want you to use particular lanes and then talk down to you because you are in the wrong area. Worst experience ever. They were so busy and preoccupied they did not listen to my order and got it incorrect. To top it off, they did not give me enough straws for all of my drinks. What a train wreck! Not the typical Chick-fil-A experience.

Love coming to this Chick-fil-A ( CNU) I only come to this one in all of Newport News ♥ Love the Food and regular Coke Cola and all the Employees are so very Pleasant and Fantastic to talk too. It's definitely worth it, I even have my 91 year old Dad, come here to eat sometimes from North Carolina. Friendly place to eat