Chick-fil-A

I ordered a chicken sandwich meal from Chick-fil-A with bacon, lettuce, and tomato—paid extra for the bacon—but when I got home, there was no bacon on the sandwich. On top of that, the fries carton had nothing but crumbs, and the food was cold. I called to have it remade, and the person who claimed to be the manager (sounded like a teenager) just said “sorry” with no real apology or sense of urgency. When my food is made wrong, I lose my appetite—especially when I’ve paid extra and expected a certain level of quality. It’s so frustrating as a consumer to spend money and not even get what you ordered. Mistakes happen, but I’m tired of businesses acting like we’re supposed to just accept it. Not everyone gets second chances—and neither should they. I did not finish this food. I’ll be bringi

I am a loyal customer and have ordered from this location many times and I have never had a problem until tonight. I placed an order using the chik fil a app for the mobil thru. I placed the order almost 45 minutes before we arrived at the restaurant. When we pulled up to where you receive your food, a young lady came out and told us we had ordered too many sauces and they only allowed 7 per order and if we wanted more we would have to pay for a bottle. Now when I order online I select however many sauces it allows for an entree because we usually order several. If I order almost $90 of food I want every bit of sauce the app allows me to have for each entree, I don’t want and should not have to pay even more money for a bottle of sauce! Then our food was not even ready, we had to pull for

Big shout-out to Kassidy for excellent customer service! I had some confusion with the new drive-thru lanes, and she immediately saw the issue, got her manager involved, and made sure everything was fixed quickly and kindly. She was kind, attentive, and very professional. I made sure to thank her and even had the opportunity to let her manager know what a conscience employee he has and a great asset to have. Thanks Kassidy and good luck with all your future endeavors🙂

I went yesterday around 12:30, and let me tell you, this was the BEST Chick Fil A experience I've ever had. I went in to order, ordered, and my food was at the table maybe 30 seconds after my boss and I sat down. Some of the pictures on the wall were off-putting, but everything else made up for that small issue. If I come through Hiram again, I'm definitely stopping again. 11/10

I’m not sure what is going on but they haven’t been doing well with the mobile order/ drive through. Wish they would just make them either or. And have a scan code for both lines. Also when they mess up the should reserve the parking spots that they have their vans on for them to park in bc those who get their order have to wait behind those who’s order is miss handled. Last two times I was there they messed my order up. First time they didn’t even see my order and I was holding up two people with no where to go. Then again second time I was given my bag with my order but some other person’s biscuit. Hopes this helps them be more efficient!