Chick-fil-A

I went through the drive thru today before the big snowstorm hit, and the temperature was between 15-25 F (before windchill!). Despite this, the location had people serving guests outside! That is absolutely insane to me for these kinds of conditions. The employees who served me were very kind to serve me with a smile, and I hope they got inside and got warm. I consider Chick-fil-A to be a company which values their employees better than any other fast food chain, but locations like this one make me think twice. Will not be returning here, and I hope this location considers the value of their hardworking employees over a few extra dollars.

I stop by this Chick-fil-A about once a month, usually for the Spicy Chicken Sandwich — it’s consistently hot, fresh, and perfectly crispy. The waffle fries are usually cooked just right, and the sauces (especially the Chick-fil-A and Polynesian) never disappoint. Service here is quick and polite; staff are always friendly and keep things running smoothly even when the drive-thru line wraps around the building. The dining area is clean, tables get wiped down often, and restrooms are well maintained. The only reason it’s not a full five stars is that the line can get long during lunch rush, but it moves faster than most places. Overall, a dependable stop for great chicken and standout service.

The fries were perfect when I started coming to this location in December 2022. However, after only a few visits, I have been disappointed and frustrated with the horrible waffle fries they keep serving; they are brownish and some are rotten or defective, which taste horrible because they are rotten, defective potatoes. Also, they throw a bunch of those skin potatoes into the fries that I absolutely despise. Now that I discovered the Chick-fil- A at South Point, which stays open later AND takes pride in serving good waffle fries, I will be choosing that location when I want some waffle fries in the future... even if it is 15 to 20 minutes further away. The first pics are Plank Road. The fries had been in the fridge for a couple of days; I was going to return them for a replacemat, but de

Chick-Fil-A service is second to none, and ease of ordering on the app is so comforting. Even though the drive through was full, they kept the line moving and had my order ready in no time!

Chic-fil-A staff are always great but the manager here made my night. It was nothing big, just an extra cherry in my milkshake, that I had to share with my young daughter, which led to a really sweet 20 second FaceTime with my family back in Texas. What a great organization.