Chick-fil-A

The Chick-Fil-A in Foothill Ranch is excellent! The chicken nuggets, waffle fries, Mac and cheese, and fruit cups are always freshly prepared and absolutely delicious! My two toddler sons and I go to this location approximately twice a week, and every visit I am always impressed by how good the service is and how incredibly CLEAN everything is. My sons absolutely love coming here, because the food is so yummy and they love playing in the indoor playground. Additionally, the owner of the Chick-Fil-A is amazing! She is very kind, helpful, and generous with customers. She takes the time to talk with my toddler sons every visit and it is evident that she truly cares about providing guests with a great experience! This is literally the BEST Chick-Fil-A location, and I highly recommend checking

Refused to provide us with the mobile order meals that we had paid for and showed the app for. Apparently this Chic-Fil-A location will not allow you to pick up mobile orders for other individuals EVEN THOUGH WE HAD THE RECEIPTS SHARED. The sign only says we need the receipt on our phone - WHICH WE DID! Feels like they are making up their own rules and have blamed "meals being stolen" in the past. A bummer, but we won't be ordering to this location any further.

I don't usually write reviews but this is the WORST experience I've ever had at a restaurant for this specific location, have never left this angry before. Went to go pick up a mobile order for my sister that she PAID for and both team members and manager absolutely refused to give me the order because the "account holder has to be present." Wouldn't accept screenshots of the receipt, wouldn't accept calls to confirm the order, offered zero flexibility/refunds and had the AUDACITY to ask me why my sister couldn't pick up herself and I ended up leaving without the order after 10 minutes of arguing because of how stingy the staff was being. Wasted my time/money because the staff refused to give me my damn sandwich over a stupid "policy" they made up, over something that's not even specified

Today I bring my son to there. They said today is a play day. On the table have some game. My son wants to play it. I ask if we can play in the store. The man looks like a manger. He is very kind and approved us. But the game is very big ,we cannot play on the table. So I think maybe we can take it home. I see someone on the social media said they sometimes give it to the kids. So when I bring it out the man said we shouldn’t bring it home. So sorry I did not ask first. But that thing makes me feel bad. I will never been there again.

All the employees I saw were very friendly and the service was quick and efficient. Store was very clean and had a nice variety of seating. I had a chick-fil-A sandwich and the waffle fries, and they were both good as usual.