Charley's Philly Steaks and Wings

I love charley’s never had a bad experience. Tonight however I think they maybe mis bagged my order I ordered mango habanero and this is what what i received .. not what i was looking forward too.

It’s new, clean and employees are very friendly and there is a drive thru. My first time trying Charley’s and I am impressed! The food is fresh, for example you can see the guy preparing the tomatoes and lettuce in the back. I got the cookies and cream shake and 10 wings. But my biggest surprise was their amazing fries even if it was plain it was delicious and I eat it without catchup No sauce. Thick but soft and melt in your mouth. Great food and price is fair. Will come back for sure.

I am writing to formally express my dissatisfaction with an order I placed at 11:30 AM for a 2:00 PM delivery. Unfortunately, my order did not arrive until 2:15 PM. When I called to check on the issue, I spoke with a young woman who identified herself as the manager. Instead of acknowledging the delay or offering an apology, she gave several excuses, including claiming that she called out the name "Lorenzo." My name , not Lorenzo. This shows a lack of care and attention to detail. I also spoke with another manager, and neither of them offered a sincere apology. Instead, they continued trying to justify the situation rather than simply recognizing the mistake and addressing it appropriately. As a paying customer, this was disappointing and frustrating. Your team should understand that gu

I never write food reviews, no matter how good or bad an order is, but this one really earned it. I ordered this Philly cheesesteak through Uber Eats, and it was hands down the worst “Philly” I’ve ever had. It had almost no meat and zero resemblance to the real thing. Consider this a warning to anyone actually looking for a legit cheesesteak — this isn’t it.

esther who works through the drive thru had a very poor attitude, she told me to pull forward and not only did i have to wait an additional 10 minutes in the parking lot i had to walk inside and pick up my food. the supervisor zureley couldn’t even accommodate one sauce for the inconvience