Charles County Public Library

I had the pleasure of speaking with Kat over the phone, and I was truly impressed by the outstanding customer service she provided. From the moment she answered, her warm and friendly personality shone through. She was not only incredibly helpful and knowledgeable but also patient and genuinely enthusiastic about assisting me. Kat went above and beyond to make sure all my questions were answered and that I felt supported throughout the call. It’s rare to come across someone who combines professionalism with such a personable and kind demeanor. She made what could have been a routine inquiry feel like a delightful experience. Thank you, Kat, for your exceptional service—you’re a true asset to the library team!

My children and I love this branch. It doesn’t have the largest selection or the newest amenities, but there’s still plenty to choose from. My 5 and 3 year old love the touch-screen activity computers and the bins of toys available for play. The books are organized and the library is clean. The true reason for my 5-star review is the staff. They are always very personable and extremely helpful. Often I have a 30+ children’s books to check out and my hands full with my infant and two young boys. The staff has helped me scan and bag all my books on multiple occasions and they’ve even helped me carry the bag to my car! As a frazzled mom, this is incredibly appreciated! Librarians and staff, please know how grateful I am to feel welcomed even when my kids are being less than quiet and struggli

Exceptional service, but seems understaffed and the staff are almost certainly underpaid. Someone should really pay these librarians what they’re worth. I got the most amazing help from Sarah.

You can do curbside pickup during the covid pandemic. Also if you want a variety of books to browse they will send you home with a big stack on any topic you want.

Well stocked, clean, staff is friendly.