CAVA

Walked in and there were about five employees loudly arguing in another language behind the counter. The whole atmosphere felt chaotic and unprofessional. When I tried to order, the employee helping me wasn’t paying attention at all — she was more focused on the argument than actually listening to what I wanted in my bowl. They ended up giving me the wrong order, and when I told them, they remade it with clear frustration and attitude, still talking angrily among themselves. I was just trying to try the chicken shawarma for the first time, but the experience completely ruined it. Very disappointing and unwelcoming. Definitely never coming back to this location.

We ordered from Uber eats and we got not even half the portions of food it’s supposed to be with items missing and burnt pita chips. We called the store to inform them of this 3 times, the first time we were told we would be issued a refund, I called back a second time to clarify and was hung up on, the third time she insinuated we were lying. This is my first time ordering from this store and I’m so disappointed.

I usually enjoy ordering from CAVA, which is why I was disappointed with my recent dine-in experience. The main issue was the overall customer service and atmosphere. Several employees were leaning on the counters using their phones, and the interaction felt rushed and inattentive. It also seemed like the staff was unhappy or disengaged, which affected the overall experience. My bowl was assembled carelessly, and although there was a mistake in my order that ended up working in my favor, it still reflected a lack of attention. There was no line behind me, yet I felt as though I was inconveniencing the staff. While efficiency is important, customers sometimes need a moment to decide, and a little patience and attentiveness would go a long way. Additionally, most of the tables were dirty,

My co workers and I love Cava. We figured we would treat ourselves to getting lunch delivered. We each created our orders online and got it delivered from this location. When the items arrived the first thing we noticed was that the pita’s on the side were missing. The pita chips we ordered were burnt. And the bowls we received were all wrong. Half the items were missing from one bowl, all of them had the smallest portion of rice and protein, minimal portions for toppings each of us were missing at least 2 toppings. The sad part is we asked for a refund and were refused. We paid $24-$28 per bowl and who ever made them should be ashamed of themselves.

I go to this location at least once a week, and the service is getting worse and worse. The last two times the worker always looking towards her coworkers in the kitchen when all I want is a little bit of hot harissa vinaigrette added and immediately moved the bowl to the register and walked off. One added the wrong sauce because she didn’t restock the shkug. Another was talking on the phone with speakerphone on. Otherwise, food is still good but service is horrible.