Carl's Jr.

I had a fantastic experience at Carl’s Jr. today, thanks to Maria. She was incredibly friendly, patient, and helpful. I mentioned it was my first time using the Carl’s Jr. app, and she took the time to walk me through it and make sure I got the best deal. Because of her, I ended up getting a drink and a free Bacon Western Cheeseburger through the app. The burger was excellent, hot, fresh, and loaded just right. On top of that, Maria surprised me with a coupon for a free small fry on my next visit with any burger purchase. That level of customer service made my day and definitely earned my repeat business. It is rare to encounter someone who genuinely cares about the customer experience, and Maria absolutely does. Huge shoutout to Maria for going above and beyond. Carl’s Jr. needs more em

I had such a great experience at Carl’s Jr. thanks to William! He greeted me with a smile, took my order quickly, and made sure everything came out just right. You can tell he truly cares about customers and goes the extra mile to make the experience enjoyable. William is polite, professional, and has such a positive attitude. Carl’s Jr. is lucky to have him!

I don’t normally leave reviews but after being helped by Will at the Carl’s Jr in Newbury Park I felt like I absolutely had to From the moment I walked in Will set the tone with his warm greeting and genuine kindness He didn’t just take my order he made sure every detail was right asked if I needed anything else and checked back to make sure everything came out the way I wanted The level of attention he gave felt more like a fine dining restaurant than fast food and it honestly surprised me in the best way His energy made the whole place feel brighter, and it was clear he takes a lot of pride in his work what stood out most though was William’s professionalism and consistency He worked quickly but never rushed treated every customer around me with the same respect and still managed to kee

By far the best experience I’ve had with a food industry. Thank you so much to China, Maria, and Graciela for the great food and experience. Everyone was so helpful and overall a positive work environment! Would come again for a famous star.

This is the best Carls Jr. I have ever been to. The food is always as fresh as possible. Staff is super friendly and helpful. Ive never had a bad experience since Mary has been the GM here. She runs the best fast-food restaurant in Newbury Park. China, Graciella, and Topanga are also wonderful managers. Seriously, you won't be disappointed with your visit to NP's Carl's Jr. Best in the area.