Caribou Coffee

I am not a coffee drinker. I went to Caribou to get coffee for my client. When I got to the register I let them know my client has $5 she just wants hot coffee and she likes caramel, what can she get? The man at the register said she can get black coffee and we can add caramel for $4.99 total. I paid. At the other side of the counter I noticed the heavy set lady with curly hair and glasses was making a cold press and I said ours is Hot Correct? she said no, you ordered a cold press and I said sorry but I wanted hot coffee for my client, I'm not sure what the man at the register entered in the computer. She immediately became irritated by her body language and started making someone else's drink instead of mine, when she finally started making my drink she asked if I wanted milk inside an

Not usually one to leave reviews but this was insane. I placed a mobile order 7 minutes prior to arriving at the establishment, my drink wasn't ready which is totally fine. I proceeded to wait almost 20 minutes for ONE drink order. Watching the staff was an eyesore to say the least, I've never seen a team this slow since I've been coming to this location for several years. No communication was being made. Odd considering there wasnt a line or a full bump screen. The manager on duty wanted to help the bar staff but they denied any help from her, if anything the team seemed very cold toward one another and have no work flow. I've never witnessed a team like this.

Everyone that works there is amazing Connor page Rachel Maddie really appreciate you guys. Your guys’s whole crew is a joy to talk to when I come in Very thankful for the card you guys sent me love thy neighbor so nothing but Love For you guys Keep up the great work!!!🎇🎇🎇

I spoke with a manager on the phone this morning, I think his name was Dave. I always order through the app and I pickup. I go to this location because the staff is always super friendly and fast. Today my husband picked up my coffee order alongside a muffin and cookie for my 4 year old. When he got home, my child spilled the coffee before I could even take a sip, spilling all over the floor and onto my 5 month old. Thankfully is was and iced coffee. My child is on the spectrum and we were actually about to leave for his therapy appointment. I called the store and asked for a new coffee which I didn't expect them to but I figured id ask. The manager on the phone was so quick to say they would replace it for free and he understands these things happen. As a busy working mom, whos quality of

Repeated Issues at This Location – Extremely Disappointed I’ve given this Caribou Coffee multiple chances over the past year, but the service and quality have consistently let me down. My most recent experience was the last straw. I placed a mobile order for a Honey Lavender Latte, arrived after a reasonable time, and found my Lumberjack sandwich sitting on the counter—but no drink. The store appeared understaffed, with only one employee visible and over a dozen customers waiting. When I finally got my drink, it was completely wrong (see attached photo). This is not the first time I’ve had issues here, and at this point, it feels deliberate. I don’t know if it’s poor training, lack of care, or something else, but I should not have to worry about my order being messed with every time I v