Caribou Coffee

I wish this location had the same food offerings as the one that was across hwy 7. I stopped for an XL mocha today. Ordered ahead in the app. The young man at the window came out of the back room with my coffee. I didn't notice that the cup was a mess before I took a sip. Expecting a piping hot coffee but what I got was nowhere close to even warm. My first sip sent a whole coffee bean into my mouth. Yuck. I needed the coffee and was in a hurry so I didn't go back. Called and was told I could get a refund. Ok but I wanted coffee. I drank more of the coffee and seemed to get to the hot part when I noticed it was getting thick and chocolaty. I opened the lid and saw the bottom 2 inches of the cup was straight chocolate syrup. Please tell your staff to remake mistakes rather than "wing" it. I

Love this friendly and efficient location. Shout out to the staff!

I don’t really go here often but every now and then I’ll find a gift card from 2018 in my drawer and then I can justify spending $7 for 250mg caffeine. However whenever I do go the team working is always speedy and extremely friendly. Whenever I pull out 4 gift cards with $0.30-$4 on them the cashiers always look at me like I’m crazy. I don’t know how much is on them. They’ve been in a drawer for 7 years every time I use one it’s like seeing if I won the lottery or if it’s just an empty one I forgot to throw away. Anyways…staff here is great. Coffee is expensive but everything is expensive it’s 2025. They also need to start getting whole milk. 5 stars.

The employees have an odd sense of entitlement and are super rude. Do not come to this location. The staff are horrible!

I came through the drive through on a Monday afternoon and ordered a carmel espresso shaker. The drink was just lovely but the manager on the other hand was not. She was snapping at all the clearly stressed employees. She seems to be more worried about the speed that drinks are gotten out than the well being of her employees and the quality of the drinks. Both girls that were serving me were extremely polite even under this stress though. Please be nicer to your employees!!