Capriotti's Sandwich Shop

The food at Capriotti’s in Dover was genuinely amazing, which is why the rest of the experience was such a letdown. I placed an $80 order for pickup for an office lunch, drove over, and only realized once I was ten minutes back to work that two items were missing. I called, they confirmed the items were still there, so I turned around and drove back. When I arrived, they handed me the bag with no apology, no acknowledgment of the mistake, nothing. To make it more frustrating, I stood there watching three employees double- and triple-checking a $200 catering order for another customer, ensuring every last detail was perfect. Meanwhile, my order required a second trip just to get it right. On top of that, the dining room is closed and the shop itself could really use a deep clean. It’s sta

** UPDATE** At the end of my review you see a comment from the “owner” encouraging me to fill out a form so that I could be contacted directly in reference to this issue. It’s been 3 days and still no response back from them either. Additionally, I just contacted my credit card company again (as of 1/21) and they are CONFIRMING (which I already knew) that Capriottis has never attempted to refund my card any amount. It has now been 11 days since they claimed they put it through. These people should be ashamed of themselves. CHECK YOUR ORDERS BEFORE LEAVING!!! DID NOT RECEIVE COMPLETE ORDER AND CHARGED ME FOR IT. On Sat Jan 10, I placed an order for a catering sampler box and a large meatball sub for a small group. Sent a friend to pick up the order, they returned with the catering box but

I visited this location on Friday, November 7 one hour before closing, but unfortunately, I was told by a young lady they were out of almost everything on the menu. I understand it's the end of the day, but to be out of everything is ridiculous! Very disappointing! The two people working lack customer service skills. They didn't apologize for being out of everything. They both seemed unconcerned. Hopefully management can improve their inventory and train their employees to be respectful and courteous toward customers.However, I was able to receive service at the Smyrna's location. The four young men working there were very respectful and courteous! The Italian Sub was so delicious, that my husband and I went back again Saturday night.

I have always love Capriotti's. I moved out of state and came back in for New Years. Figured we'd get some good subs to ring in the New Year...except they were out of rolls...a sub shop out of rolls. Sucks for us. Btw, this was 5:45pm. Maybe next time, but Glasgow Deli is prepared.

I had a coupon for a buy one get one small sub on the mobile app, so I ordered 2 small bobbies and a brookie. They came out great. I called and ordered over the phone and they said 15 mins, I got there in 10 mins and they were done. The subs tasted great, the only thing that got on my nerves was that there were a few small bones in the sub. Overall it was delicious and I'll be back.