Cafe Rio Fresh Modern Mexican

No need to come here again. Plenty of other options at Jordan Landing. Employees are so depressed and unpleasant, speaking barely above a whisper and you find yourself asking “What?” constantly. They give the same 1.5 Tbs of guac no matter what you order, scraping the container side several times so as not to serve a spec more. They charge $1.79 for every additional 1.5 Tbs. Want chips and queso? You get a cup of queso that’s half full. The serving area was ridiculously messy. Can’t blame being too busy, because only 2 other customers were there.

I was ignored multiple times by employees while trying to pick up my order that was already sitting there getting cold. No acknowledgment, no urgency, nothing. I even special-ordered an item on the side for nachos because I had a bit of a drive and didn’t want it soggy and they still put everything on it anyway. By the time we got home, the food was a mess. On top of that, the food made us feel sick afterward. Overall, terrible service, careless handling of special requests, and a really disappointing experience. Won’t be back. UPDATE. went back because they gave me credit. Another terrible experience just like the last. Got guacamole and they had lettuce and sour cream and tons of pico I put a photo below to see, completely inedible

I have it's been coming to caffe rio for years now. Only recently have I noticed what issues in their service. On 01/23/26 i made a small order of just 4 items, a 4oz queso, 4oz dressing, and a pork quesadilla. I placed my order at 6:54PM and it said it would be done by 7:05PM. I knew that it was a friday night and that it would most likely be busy. So I didn't leave to get my order until the time it said it would be ready. I arrived at 7:10 ish and my order was still not done. I understand if it takes a couple extra minutes to finish, But my order wasn't done until after 8pm. It took them around an hour to make my 4 items. I sat in the restaurant and waited for 50 for my food and wasn't offered anything for waiting. Ive worked in restaurants before and that service time alone would have n

Typically Cafe Rio is one of our favorite places, but my experience tonight was very disappointing. I ordered takeout and it showed that it would be ready by 6:20 p.m. My sister ordered 2 minutes after me and was told her order would be ready at 6:30. When I arrived there were quite a few people already waiting for pickup. They only had two people working pick up and both seemed very very slow and didn't seem to really know what they were doing. My order was not ready till 643pm. And my sister's order was not ready until 7:05. By then my food was getting cold. Additionally, the food seemed poorly made for what I usually expect from Cafe Rio and we're missing a lot of the toppings that were ordered. The burritos had the wrong toppings on the wrong burritos. Also, there were kids drinks wi

I ordered online told me to pick up at 8:30 i waited for 30 minutes while there was no line half the staff are just standing around you try to talk to someone about ur order they barely acknowledged my existence complete joke horrible service and horrible responses.. this place needs new management at night because there clueless on top of the absolutely disgusting lobby and there was trash everywhere there was no joke 4 plus people standing around doing nothing while it looked like 2 people were doing everything complete joke and i wont be coming back to this trash location for awhile