Cafe Rio Fresh Modern Mexican

I absolutely love this location. It blows my mind that the reviews are under four stars. I’ve been here no less than 20 times, and I usually love the interactions with the employees. Good attitudes, very kind. I’m here on a Monday afternoon at 1:30 and both of the person who prepared my food, and the person who checked me out, we’re both next level kind and attentive. The portions are good, and food quality is on car. This is my favorite café rio location.

I can honestly say I have not had food or service this bad in a long time. This lady in the picture hates her job and it's obvious. She was obviously very put-out when I asked for red sauce, then I asked her for sour cream and she hurried and slid my bowl all the way down the counter so I couldn't ask for Pico or anything else. I only got probably two bites of sweet pork, acting like to go bankrupt giving me at least my money's worth. And then she threw a boatload of lettuce on my quesadilla that I didn't want, then I asked for rice....with a great amount of attitude grabbed the lettuce off my bowl and threw it back on the line. This guy over by the drive-thru window kept staring at me like he wanted to kick my ass or he wanted my phone number.... I couldn't get any horchata because obv

I love cafe Rio, let me start with that. I come here often for lunch, and I typically just get a kids meal since I don’t eat a lot of food. I’m also not one to write reviews but I am just concerned. There has been 3 times I’ve ordered a kids meal, and have had bones inside the quesadilla. They’re small enough for a child to choke on. I almost choked on the first one, and thank goodness I check my meals for them since. I understand that meat and bones, yes, but for this to have happened 3 times, in a kids meal?! I’m just thankful these bones didn’t end up in a small child’s meal and rather ended up in mine. Right on top too, where staff could notice and toss it out. I’ve attached a photo of the most recent time. All I’m saying is maybe take more care when putting these together. The kids po

We order take-out from both the Bountiful & Woods Cross locations at least twice per week & We still love it! It is definitely our family's go-to local restaurant. They have yet to disappoint & Even if there ever has been an issue, Their customer service department is phenomenal at resolving it. From their Nachos to their Salads, Everything is delish!

I waited 1.5 hours for an online order today before finally canceling and going elsewhere. Looking at recent reviews, it’s clear that I’m not alone. The inability to manage online orders seems to be a recurring theme. For the sake of your reputation and your customers’ time, I strongly suggest pausing these services until your kitchen can handle the volume. It would be far better to focus on quality in-person service than to continue failing on the digital front