Burrito Factory

This is the first time this has ever happened but the entire burrito was filled with only unmelted cheese. It was disgusting. I tried to contact the company and was ignored but that’s probably because of DoorDash somehow.

It's in a gas station so don't expect it to be luxurious inside lol. The people are nice and the food taste good. We did wait a little longer than I would've like for the food, but it did look like they were unstaffed so it's fair. I got the #24, I wouldn't get it again but will try out other stuff next time.

Incredible burritos and enchiladas! They should open a sit down restaurant ❤️

Ordered two mild burritos one with hot sauce. Got two mild one hot sauce which was not good at all I have a sensitivity to spicy food. I ran to bathroom as soon as I started to feel burning in my mouth all way down my stomach. Still have the burning feeling my bottom lip even turned red. Told the guy that made them just to get a response he didn’t mess them up.

My partner and I come on a regular basis every weekend for a meal - it had great value to us since it seemed like a good amount of food for an affordable price. However, we have noticed in recent weeks that the standards aren't the same as they were. Before, I could expect this container to be full of food -now I have a moat of cardboard surrounding my meal. I brought this to the manager's attention once before - I was informed that this was an oversight on their part and it wouldn't happen again. This review is because it happened again. Update 9/21/24 This issue has occurred again and we have been informed by management that it is up to the customer to address quality standards at the time of service- quality control should not be the customer's responsibility :( I am disappointed