Burger Factory

Sadly, this location has significantly dropped in quality and service. We visit every time we cross the border and really looked forward to the stop after several hours of driving to get to it. Despite being one of the more expensive burger spots, we always paid the premium because of the quality and consistency of the food. Regrettably, both poutines we ordered were made with sub-par fries that were all super short and hard like they were taken from the bottom of the fryer from the last order. The gravy was awful. My burger patty was hard and burnt on the edges, thin and too small for my COLD bun and the mustard ratio was so high I coughed through the whole experience. Lastly the $8 cookies and cream milkshake was watery and gross, we couldn’t even drink more than a few sips. These ladies

Would honestly give this 0 stars. When asked about their patties, they had no clue as to what ingredients were made in their patties. And told me that yes, there was wheat, in fact, in their patties. But they served gluten, free burger buns. When it comes to allergens, they should know very well. What ingredients are and what products? Customer service was terrible, looked at me like they had no idea when I asked them a question. Out of gluten free bus so offers me a lettuce wrap, preceded to gu e me almost an entire head of lettuce with my burger! And was given the wrong burger cover with jalapeños when I specifically stated none! And then refused to give me money back when I refused to eat the giant salad they gave me. When I refused to leave, had to call the manager to fix it. Disappoi

Pathetic customer service and inexperience staff. Bad food quality, expired and cold buns ruined by burger experience. Worst form of French fries ever eaten. Pictures say it all. Don’t bother wasting your hard earned money.

I ordered the chicken tenders and fries. The tenders were really good, I like the seasoning and the crispy breading. However the fries left a lot to be desired. They were mostly little nubs, some were really hard/stale, while others were just okay, but none were good. The gravy was thin and salty, but not the worst I've had. I also got an Oreo milkshake and it definitely wasn't worth the price. The food is way too expensive to just be okay. Also, it took almost 30 minutes to get the food when I was the only one in the restaurant. On the plus side, I think the vibe of the restaurant is nice.

I had a really good cheeseburger and poutine here. Burger was juicy, toppings were fresh and the bun was soft and held together nicely. Fries were delicious and gravy was excellent with tons of stringy cheese. The guys working here were friendly and helped me right away. Had to wait a couple minutes for my food because it's made to order but it was worth it. I would definitely recommend this place.