Buffalo Wild Wings

I’ve been a loyal Buffalo Wild Wings customer for years, but the River Point location has consistently been disappointing. Despite the restaurant being half empty, we were told there would be a 15-minute wait because the servers needed to “catch up.” We chose to sit at the bar instead, where only a few guests were seated, yet the bartender was absent for nearly 15 minutes. This location appears to be very poorly managed compared to other Bdubs I’ve visited. If this weren’t a national chain, I’m confident it would have closed long ago.

This location has horrible customer service. There is never anyone to greet customers in a timely manner. I tried to get a table at the bar because there was not a hostes up front and there were 3 parties (including me) waiting to be checked in. I was approached immediately saying I could not sit at a table because "there was a wait". I have always been told the bar area was open seating, but this time I was told "the tables were claimed by servers" and still told I had to wait. Seems odd I was acknowledged so quickly at that point, but not upon my arrival. Employees have been seen smoking weed out of the back door even though guests are waiting for service.

Lilly has become such a great bartender. My goodness I was impressed tonight. I’ve worked in this field for many years.. She’s doing amazing Haley, Christine, and Mariah, Are fantastic. Great place.

Was excited to eat, but waited 30 mins for my food, then got it, and it was cold. Some of my wings were not cooked all the way, and I had to stop eating. Our waitress never came to check on us, and the manager ended up getting us our bill. Paid and left. Im really disappointed because I'm a regular bdubs person on Tuesday at my regular location, but we were in the area and wanted some good food. But left hungry and paid for cold, uncooked food. They also charged my card more than what my bill was. I didn't leave a tip and it was $47 but I was charge $60 what the hell. Im so upset EDIT- called the location and Skylar fixed my situation and apologized for my visit. Very nice guy.

The manager (Skylar), was enraged when I politely asked for the normal amount of cheese on my nachos. I often order nachos at multiple locations. I showed him my nachos. It was obvious they were lacking, but he didn’t care. Other than that, my waitress was pleasant and helpful. The food was okay, but refusing to put enough cheese on is just unheard of. When I calmly said I would leave a bad review, he said I had to leave. When I calmly refused his ridiculous demand, he called the cops to have me removed to get revenge for this review. I calmly left when they came and they were in awe that he would use them to get revenge. He told the police I was argumentative. They said he should have given me a little more cheese, but their policies require them to enforce the request to have people remo