Buffalo Wild Wings

Grilled tenders are undersized compared to the menu photos, fries are bland, tats are interesting and we ordered 4 sauces and got none... good people poor order assembly controls and average food

We decided to go to Buffalo Wild Wings in Camillus for Valentines day, when we got there we had to wait over 15 min for someone to even notice that we were waiting to be seated and when the young guy came over he advised us we could not be seated in one section as that waitress was getting ready to go on break and he could not seat us on the other side as he just sat some people on that side so we would have to wait for a table, (they were not overly busy) so not wanting to wait I asked if we could sit at a table in the bar area, which he said yes. It took about 10 min for someone to come to our table. Finally our server Sharma came to our table to take our order, we could barely hear her she spoke so quietly. So our order was taken and we ordered the appetizer platter and then burgers.

Last night, we had a girls’ night out which ended with us going over to Buffalo Wild Wings around 9pm after our movie finished. We were a group of 4, all very polite and respectful up until we walked out. We were seated and our order was taken quickly. Everything was fine until about a half hour in when we realized our waitress had never even checked on our table to offer refills or tell us our food was almost ready. We waited around 45 minutes before we finally stopped her, and in response to our polite question of if she could check when our food would be ready, we were met with a rushed attitude and she barely gave us any attention, as if we were an inconvenience. I watched as she walked around the restaurant another 5 minutes before finally walking to the kitchen to check on our food.

So I was here 2 weeks ago, had an amazing waitress she conversed with us, was very attentive to our table, two weeks later my girls wanted to take me back to bdubs for my birthday, the girls asked the hostess if they could sing happy birthday and immediately told them no, minutes after being seated there was another bday in there that was being celebrated by Buffalo Wild Wings, our waitress was no where to be found took her over 15 mins to retrieve our beverages, was waiting for over an hour and 15 minute to get wings, had to track down our waitress for more drinks that was a nightmare. Clearly this bdubs doesn’t care about customer service, will not be getting my business anymore, Webster is much closer to me anyways. No need to drive the 45 minutes when one is only 20 minutes away from m

When I told my server that it was my first time eating at the restaurant and that I was not familiar with their dozen or so sauces, she suggested that I sample a couple to see what I might like. I picked the medium and hot buffalo wing sauces. She brought a small tray with labeled dollops of the two sauces and french fries to dip in them. I thought that was a wonderful thing for them to do. However, I found the sauces basically different levels of heat without much complexity or flavor. I ordered a fried chicken sandwich with french fries. The fries were crisp, delicious, and as seen in the second photo, plentiful. The sandwich came with mayo and pickles, but the coating on the chicken seemed to me to lack any seasoning. Perhaps this is because the hot wing sauce had already numbed my tast