Bruster's Real Ice Cream

My family has gone to Bruster’s for years, but after my last visit, I won’t be returning. I ordered Cookie Craze and Brookie but was mistakenly served ice cream with peanut butter sauce — I have a severe peanut allergy. After one bite, my throat began to close which led to a trip to the ER. What’s most disappointing is how the situation was handled by the adults that run this business. I had to follow up repeatedly and finally got a response a month later when I reached out to corporate. I was told to file a claim that was later denied. Bruster’s was not willing to help me out other than giving me a refund after I had to ask!! After seeing other reviews about incorrect orders and allergy mix-ups, I realize this wasn’t an isolated case. Ownership does not care fix this issues when they ar

A beautiful day so we decided to check out Bruster's and they did not disappoint!!! 🤤 Mint Chocolate Chip Oat Milk, Birthday Cake and Butter Brickle are the flavors pictured. Only 3 young ladies working and they were sweet, fast and efficient! Check them out, be patient and enjoy 😉

Truly a great place with my new favorite ice cream flavor, Cinnamon! Ryan at the register was so kind and friendly! The staff puts out orders in an instant, and this place has a wonderful small-town feel. It’s outside and drive thru only with only two benches for seating, so be ready to stand outside to wait for your cone! There are so many great flavors to choose from, and they even offer a pup cup for the doggos! We’ll be back!

I got three ice creams for my kids. One of my little ones got the sorbet “kickin Mango” they failed to tell us that they actually use some sort of spice, then when I asked for a cup of water after explaining the issue they offer to sell me a bottle. Needless to say, not coming back, not because of the issue specifically but the complete lack of empathy.

Came on a Friday afternoon. Wasn’t too busy, the lady was super helpful and nice. Paid around $13 for 2 ice creams. They have sitting areas which is great. I got a brownie Sunday and my wife got a mint chocolate chip cone.