Bruegger's Bagels

Went to Bruegger's on Sunday morning and I'm pretty disappointed. The place is nice and big, so that's good I guess. But wow, they are so disorganized! They have plenty of people working there, so it's not like they're short staffed. The problem is they just don't know how to work efficiently. Other fast food places have people doing different jobs - some work on online orders, others help customers in line. But here? Everyone was just running around the whole restaurant working on one order at a time. It was chaos. We waited at least 20 minutes just for bagels on a Sunday morning when it was busy. That's way too long. And when we finally got our food, the bagel was completely smashed up. For $8, this is what we get? Come on. The place has potential because it's nice inside and they hav

Came in during a slow morning and stood at the register for about five minutes without being acknowledged. When an employee finally began helping me, they left mid-sentence to assist another customer with a large order. The employees were friendly & kind, but there was very little sense of urgency. What I expected to be a quick stop ended up taking 15 minutes for a single bagel.

Everytime I go here it takes way too long for my order to be ready. Today I went to pick up an online order which says 15-20 mins. I now always go at least 20 minutes after I place the order because of how long they take, it still was not ready when I got there and I waited another 5 minutes. Then I told the lady I’m waiting for an order I placed 25 minutes ago and she just said “that’s next”. No apologies, nothing. I love brueggers and this is not an issue at any other location. This is seriously an issue and I have started going to a different bagel shop due to it.

I had a great experience at Brueggers on New Years Eve day. The manager Angie, I think is her name was so friendly and accommodating even thought it was very busy. I look forward to coming back to this Brueggers in the future. My bagel was delicious too. Keep up the good work!

Smoked salmon bagels are really delicious! Fast service! Price: $10-20. Coffee ☕️ needs to be a little richer and more velvety. Otherwise, all good 👍!