Bruchi’s Cheesesteaks & Burgers

The 12” classic steak barely had any meat on it. The meat was grisly and disgusting. I couldn’t finish eating my half of the sandwich. If we had dined in I would have requested a refund or replacement sandwich.

Fantastic experience, three employees here tonight 1/17/26. We are a large group of eight, the employees were gracious & inviting even though the lobby was closed midway through our meal. The food was delicious. Thank you for an amazing experience after the sledding our family was starving.

I am so sorry. This was the worst customer service I have ever experienced. The lady at the front counter was so rude from the start. We get lettuce instead of buns for health reasons. We ordered 2 smash burgers and 1 extra patty on one. She messed that up so first she said the total was 35 and the guy came and fixed it and it went down to 26. We were still surprised it was so much since each burger is 5 bucks but then when we got our receipt we realized she rang up Bruchi’s burgers. We spoke with a manager and came to the conclusion they would “smash” the burgers. We had also asked for ranch. When the lady gave us our meal we only had burgers with no toppings, no ranch, no silverware, or no napkins. We asked for ranch and she ignored us and walked away. My boyfriend said excuse me maam co

Took us 35min to get our sandwiches, we dined in and they were behind on orders, yet still waited on the drive through before us. They should have told the drive through it will be 15 min if you want to wait so we can catch up. Another customer got up to get a return. They used bad language while cooking with kids in the restaurant. Don’t even know if my steak sandwich was steak since all I saw was mainly burger meat. Worse place

Its very expensive for a mid level sandwich. Often they are our of ingredients and dont tell you. For example I have ordered the club a few times, which has turkey, ham, and roast beef, and only got turkey and ham. Also the employees are not well trained and do not know current promotions. Once my wife was even screamed at by an employee who didn't understand their $1 sunday scoops of ice cream. I will say when everything is available and fresh the food tastes good.