Braum's Ice Cream & Dairy Store

Me and my partner are in the area for the Holidays and have been looking forward to coming to Braums for a while now since we don’t have any in our area. Our experience was anything but great. The guy at the register was very nice and respectful but the manager on shift was a different story. I asked if they had a certain type of ice cream and the cashier said that they didn’t have it anymore which is fine we can get something different not a problem. Then another worker was saying that they did have it then said once again they didn’t. Nobody seemed to know the true answer as if they had the flavor or not. We ordered our food and ice cream and spent a good amount of money here. We got in the car and my partner tried his shake and said that it wasn’t very good. I went up to the drive throu

I wanted to get some food for my family on our way back to our hometown. Decided we wanted braums. When we got to the window they took a while to answer, no biggie. But when they did answer they weren't paying attention so we went to the window. They asked if I wanted the chicken salad or the sandwich, I said the sandwich and asked for all the veggies but mayo for the sauce, they gave me only mayo AND charged me for the salad. I asked for a refund and had to wait 30 mins and had to go inside for it. We will NEVER be coming back to this location. Very disappointed and still didn't get my food.

Thought I would give it a try. The restaurant was not very clean. Garage was full tables dirty. Floor was filthy. Ordered double cheese. With chocolate milk shake. Came with crinkle fry’s. The Pattie’s were dry and not very warm. The fries were not very warm. The milkshake was tasty, thick and good. The hamburgers and fry’s have potential but on this visit I was very disappointed.

I've had my fair bit of trouble when ordering from braums, but today was just sad. I start off by pulling up through the drive through and attempt to place an order for a bag of burgers. This led to the lady operating the speaker to give a passive aggressive huff which put me off as thats not the usual response you'd expect when asking for some burgers, but I wasn't trying to start any trouble so I didn't think to much of it. I then payed, received my order, and headed home. When I got home I pulled out the burgers to share with my family, and my niece bit into the burger then said something was off. We then opened the burger and found it to be severely burnt. I'm not sure if this was done on purpose or just coincidence but that initial interaction with the lady taking my order made me fee

We don't live anywhere near a Braum's, so when we road trip, it's a go-to option. This one did not disappoint! I appreciate the patience of the cashier as we took forever to decide on a shake (so many flavor options). The only disappointment was that we did not have a freezer in the car to take pints of ice cream with us.