Black Rose European Bakery

I’m very disappointed, especially after being a repeat customer for years. I have four children and have ordered cakes, cookies, and cupcakes from Black Rose Bakery multiple times. Unfortunately, my most recent experiences show a consistent decline in quality and customer service. At my child’s previous birthday, the mermaid fin cake arrived broken and did not match the reference photo I provided. I spoke directly with the owner, who acknowledged the issue and offered me a $75 credit to use on a future order. I was told it would be noted on my account and that I didn’t need to do anything further. When I placed an order for cupcakes for my son’s birthday, I again sent a clear photo reference of exactly what I wanted. I was told it would be no problem. I also reminded them of my $75 cred

Decadent European style bakery. But prices on very high side. Great tasting cakes, pastries, scones and cannolis. Okay for an occasional indulge.

The turn over was so perfect. I also loved every cookie.... I wish I had a local place of my own like this. Its amazing.

Tiramisu Cannoli was good. Ricotta Cannoli felt average. Cinnamon log and raspberry log needed more substance. Tasted more like a mouth of pie crust. Service was like my doctor... needed more bedside manner. (Friendliness felt forced- not genuine) Although presentation was pretty, the end result was lackluster.

We recently ordered a full sheet size cake that serves 70-80 people. The cake was stunning and delicious. The baker did an incredible job and was able to bring my vision to light . However the service was not upto the mark. When we went yo pick the cake , noone was able to pack the cake properly. They were asking us to take the cake home with the lid open . After explaining seevral time and for more than an hour that it will contaminate the cake , they figured out a way to pack for us. Its odd for such a huge bakery to sell custom cakes and not know how to pack it. I had to spend 1.5 hr in the bakery while they were figuring out how to pack it. This could have been avoided had the team given it a thought before pickup time. On a day of event wasting 1.5 hrs standing in a bakery to get you