BIGGBY COFFEE

I was a consistent multiple time daily customer until today. I'm tired of getting cold coffee. Not warm... Definitely not hot... Cold. And that's after waiting for a half hour a trip, and still leaving a tip. I really hope we get better service soon. So bad.

There is one blonde girl that would not take my order. She kept asking question after question for half an hour. I asked multiple times for her to please take my order, for anyone to take my order. It was only after she walked away and a nice redheaded lady came up and took my order. Thank you to whoever the redhead was. This isn't even the first time! I took my boyfriend there and she came outside just to hound us with strange questions for OUR ENTIRE DATE! WE LEFT EARLY AND PISSED! I brushed it off and came back, only for her to obsessively ask about my boyfriend for an hour while I waited for her to make my drink!

It's Tuesday Dec. 2nd around 9:45 am, now the girls working are our usual girls. There's three different ones that have been are baristas now for going on a year. We have since moved and still travel back to this Bigby at least once a week because of these girls.They know my order my heart, we always have hilarious banter, playful jokes...and our latest one was just too funny to not share. After my husband orders he uses the windshield washer fluid to wash the windshield and this of course sounds to our coffee gals like he farted. The salt on the windshield created the perfect sound of pooping. Now we have kidded and jokes with these girls like I said for like a year now so they just start laughing and don't realize the speaker is on, so we start laughing, then they stop abruptly and ask i

if i could give 0 stars i would. the lady at the window was so rude to the people in front of me and very very rude at the window with me bc both of us had large orders. i’ve never been treated this way here

This is your standard Biggby shop. The service has sometimes been okay, other times meh. A couple of months ago they wouldn’t let me use a coupon I had because my friend had used one for herself (we rode together but had separate orders). They claimed it was one per vehicle and rejected it again after showing the coupon that clearly stated it was per order. So, in order to claim it. I had to cancel my order, walk inside from the drive thru, reorder inside THEN I got my coupon and the barista was not nice about it…looking back it’s humorous but it felt stupid 🫠