BIGGBY COFFEE

They take absolutely forever for everything! Every single time if I stop at this location I’m stuck here for at least 45 min. They take so long to make drinks, not to mention the several times they messed my order up and either give me the wrong size or the drink tastes horrible and not like coffee at all. The only time my drinks are delicious is when the younger male is there. I think they should train better for sure.

One of your employees didn’t ask if my gift card was a gift card or a points card and snatched my money out of my hand before I could put it back after telling me the total and did the wrong transaction. I like the quickness of my orders but at what expense if it’s not efficient. So I spent 20 bucks on coffee when It would’ve been free with my gift card. Fix your staff because her mistake caused me a loss of money. Not to mention it got sent to a completely different register on accident so I couldn’t even see what she was doing to correct her.

5 workers inside. A line inside and one person in drive thru The ppl inside were only working on drive thru drinks. Continued to have the ppl inside wait. So drive thru is top priority for all staff to work on them and leave in store ppl waiting until they are ready? Trying to understand the business dynamics.

I really enjoy this Biggby! Isaac welcomed me on my first visit here and has really made the experience here grand. It is the best Biggby coffee shop experience I have had 😊 I look forward to coming here for my business meetings. Thank you for having me 😁

Me and my sister got a drink around 7:15 on 1/20 and our hot drinks just tasted like straight milk. we asked for something else when we came back and she said that i would have to pay for it. i’m not paying for another drink they messed up the first time. this is absolutely ridiculous.