BIGGBY COFFEE

I just went in this past Friday morning (2/27) at around 7:15am and had a wonderful experience. The boy at the window and girl making the drinks did a wonderful job making my order. From the looks of it they were swamped with cars almost to the street, with just those two working. I will be coming back here! great staff and even better drinks! I've been coming here since 2022 and will never switch!

As a lot of people have said, I’m a little disappointed with how downhill the customer service has gone in this location. It makes me wonder, is it bad behind the scenes? Or is it truly just the newer people? I used to love coming here but now every time I go, I’m greeted with a cold and upset “what can I get for you?!? -.-“ and sometimes it even takes an upwards of 20 minutes just to get drinks that potentially sit for a minute/are made carelessly when nobody else is in line. I have all the grace in the world when it comes to customer service, I’ve been there as most of us have, but - good grief….. please get some more people that actually enjoy what they’re doing and not trying to scare away all the customers. It’s every time I come in without fail now, the same experience, same two peo

I go here for coffee almost every other day, it depends on the day & who’s working what type of service you get. The new girl they have there now is super rude, no customer service & seems like she’s pissed off working there and that it’s a problem you’re ordering something. She dropped my phone out of the window and onto the cement today & chipped my new phone case when she was handing it back to me, thankfully it didn’t crack my screen. and instead of apologizing she blamed it on me not being close enough to the window, instead of asking me to bring my phone closer to her. I love coming here and I love their coffee but I think they should hire more people who are actually friendly to customers and who seem like they actually want to work there.

Stopped in for a Mocha. First time at a Biggby location and was pleasantly surprised. Wasnt busy but the staff were friendly and prepared my drink with care. I loved how the drink wasn't super sweet yet chocolatey and flavourful.

Adrian mi Biggby DO BETTER!! ..we've used this location for years and have been very happy. Past two visits 10/12/25 and 10/19/25. First visit out of lg cups. Okay no big deal give me a medium. Latest visit. Orders made and paid for, we are told they are out of hot lids and offered to put plastic wrap over top of our hot drinks.what? ..asked for a refund only to be told it won't hit our account for 3 to 4 days. Needless to say the wonderful friendly folks at the window are no longer short, impatient and in two much of a hurry to pay attention to stock. Won't be back.