Best Western Abbeville Inn & Suites

When I made my reservation, I requested a room away from the elevator, because I am a very light sleeper. We were placed in the room directly next to the elevator! I nicely explained the reason for my request, and asked the receptionist if there was any way we could be moved to a different room. She refused, stating that the hotel was at "100% capacity" and all the rooms were already "assigned". It was only about 6 in the evening, and I personally heard her calling additional guests to make sure they were "still planning to stay", so I know all the rooms weren't already filled. It was simply that she didn't want to do the additional work it would require to switch our rooms. Which leads me to the question of why we were "assigned" the closest room to the elevator when I requested to

Positive: Staff was very helpful and friendly. Negative: A place for my autistic son and me to nap on a cross country drive. However, my husband was also there for work, and I wanted to surprise him, even if it was only for 45 at 3:30 a.m.I was pleasantly surprised and l will absolutely stay at BW in the future

They charged me $15 for a unremovable stain on a towel. I have never had this happen before, I travel weekly. If you do not have detergent to remove stains, you are in the wrong business. This was the first time staying at a BW and my last. The breakfast was horrible, recommend going out for breakfast. I asked for a bottle of water and they stated I am only allowed to give you two for the stay. They were walmart bottles 😂🙄

This is clearly the nicest hotel in Abbeville, which made our experience more disappointing given the issues we encountered. Pros • Front desk staff was polite and professional • Decent variety of breakfast options • Waffle station was enjoyable Cons • Breakfast meat quality was low and very commercial, with extremely thin bacon • Room smelled like cigarette smoke • Towels were very thin and pillows were small and uncomfortable • Floors were dusty, the toilet had a dark ring, and the chair had visible stains • No housekeeping service during our four night stay • Required to find housekeeping ourselves to exchange dirty towels for clean ones • Extension of stay resulted in a higher rate than the original reservation Overall, while the staff was friendly and this appears to be the best ho

We had two rooms 313 and 314 and stayed for 3 nights...everything was wonderful. The hotel is extremely clean, the beds were comfortable and the continental breakfast was very good. The sweet lady named Connie at the front desk is awesome...friendly and great customer service.