Benihana - Westbury

This location is not only outdated ( which I don’t expect them to have much control over ) BUT so unkept / unclean and that they can control . I normally visit the Manhasset location and always had a great experience so decided to come here early December while in the Westbury area . The food was very basic here and the chef looks almost like he didn’t like being there . The server was okay but I quickly noticed that my wine glass was stained terribly and told him and he tells me “he rinsed it with cold water” so same glass ? Same wine ? I then decided I’d just eat eat and go ! Behind me was a dirty broom dustpan and broken down heater on the wall . You can tell this place is falling apart and it has zero TLC . This is no cheap experience by any means and no one should be subjected to this

I’m still trying to say this nicely, over priced horrible food, no care, no attention. I ordered your 3 course $39:00 menu, plus drinks. Soup was tasteless, hibachi prawns I could of taken one breathe to eat them (look at the picture) size of my little finger, steak was overcooked (I asked for medium rare) got medium to well done with onion and zucchini swimming around the plate. Picture shows what you call an entree this is so wrong! You can’t be serious serving this and expecting people to pay these prices or pay at all, my first and last time going to any Benihana restaurant!

I had a wonderful experience thanks to the outstanding leadership of Mr. Dar From the moment I arrived, the service was impressively quick and organized. Mr. Dar, Dillon/Andres, and the new lady were professional, welcoming, and consistently attentive throughout my visit. Their cheerful attitudes created a warm, inviting environment that made the entire dining experience even more enjoyable.

It took a while for the chef to come out and get started, and there wasn’t much of a table show or interaction once things began. I was pretty disappointed, especially since I brought my aunt here for her birthday and was hoping for something more engaging. The Chili Shrimp Sushi was definitely the highlight but overall, the experience just didn’t live up to expectations. Maybe things are different at the city location, but I won’t be retuning here.

To say that I’m disappointed is an understatement. I ordered via DoorDash, which seems to be pretty straight forward 5 course meal- as advertised. When I opened the bag, I was shocked. Dry cold food, half the items missing. I called immediately, told I’d be refunded for the missing items. Never heard anything from the restaurant. Filed via DoorDash, credited $11. Total waste of $40. Definitely won’t be frequenting this location again.