Benihana - Plymouth Meeting

We recently dined at this restaurant on Saturday night and unfortunately had a very disappointing experience. We had a reservation for 9:00 PM but were not seated until 10:00 PM. We ordered appetizers at the beginning of the meal, but they never arrived. The soup that was supposed to be included with the meal was also not served. We also ordered vegetarian noodles, which were never brought to our table. Additionally, we ordered drinks at the start of dinner, but they were not brought to us until after we had finished eating. This significantly impacted our overall dining experience. My wife ordered the chicken and shrimp combination, expecting them to be prepared and served properly. Instead, everything was mixed into the rice and presented as one combined dish, which was not what was o

Food was very good! Jin was nice! The server was was nice as well! I will say 10/10 for the food today.

Went here for a birthday dinner. I’ve been to this location a few times before, but it’s been a few years—and wow, things have definitely changed. If you know Benihana, you expect a little show: the shrimp toss, the onion volcano, the heart-shaped fried rice that “beats.” None of that happened this time. The chef just cooked and that was it. Also, if you’re sitting right in front of the grill, watch out—when they scrape it clean, little bits of char can fly your way. The food was still good, but prices have gone way up. They charge extra for flavored butter, bottled water, and drinks are crazy expensive (a glass of wine costs about the same as a bottle). Entrées are easily $20 more than I remember. Service wasn’t great either. Our waitress wasn’t very friendly—at one point she dropped a wa

Well.... The only unfortunate was that we waited for a little over an hour and a half to be seated. Our reservation was not honored. The hostess at the front, misrepresented herself as a manager, and she was not. However, our waitress, Alexis, was amazing. She was efficient and attentive, all while training another superstar, Nayim. Our chef, Jin, performed an amazing show and gave us a very pleasant experience. I would recommend....just not on a very busy day. Please ensure that your reservation will be met.

We visited yesterday with a large group to celebrate three birthdays. After almost two hours we ended up leaving without getting dinner. They close at 11 and by 10:50 we were never assigned a chef. We waited over an hour to be seated after calling ahead and being guaranteed a reservation for 8pm. We were finally seated at approximately 9:15 PM. From 9:15 PM to 10:57 PM, we sat at the table with extremely limited interaction from staff. We waited over an hour for lemonade and drinks from the bar. Several of the drinks were wrong on unpleasant. We were seated at Table 16, separated by a partition from a corner table where several staff members were sitting. While we understand staffing challenges, it was frustrating to see multiple staff members sitting behind the partition while our tab