Baskin-Robbins

Extremely disappointed with the customer service here, especially from the so-called supervisor on duty. A cake was ordered well in advance, and when I arrived to pick it up, the design was completely wrong — even though the correct design was clearly written on the order form. When I pointed this out, the supervisor (her name was either Brianna or Brenna — not sure, since she barely introduced herself) said, “Take it or leave it.” Excuse me? That’s her idea of customer service? She then claimed she needed “approval” to give even half off for a mistake they made. Instead of taking responsibility and offering a courtesy discount for their own error, she made excuses and dismissed the issue entirely. To make things worse, right after all that, she suddenly said, “I forgot to charge you for

Great little spot with plenty of seating near the mall. The Baskins Robbins at this location offers top notch customer service. We had a craving for ice cream so the wife ordered the pralines and cream on a sugar cone and I had a scoop of chocolate and a scoop of coffee. We enjoyed the refreshing ice cream treat. The place is clean and the customer service is stellar. Highly recommended.

Came here for an early morning milkshake. Andrea was very nice and helpful, she even asked if I wanted to sample the flavor of the month. The mint and chip milkshakes are my favorite and Andrea did a great job making them. The store was clean and the overall customer service was great. Only downside was that the POS system malfunctioned during my transaction and completely froze. Luckily we were able to use another register to complete the transaction. I'd definitely come back!

My family and I are regular customers. Unfortunately, we have noticed a big change in their customer service. Day by day, their service is declining and the workers are getting rude. Josephinna is the meanest of them. Multiple times, she’s been rude with her coworkers in front of customers and with us. The management needs to train her well and then let her work.

Baskin-Robbins is a classic ice cream destination that holds a special place in the market. My experience with the brand is generally positive, built on the strength of its flavors and friendly staff. The staff at Baskin-Robbins is consistently nice and helpful, which makes the in-store experience pleasant. They're good about letting you sample flavors, which is essential given the vast number of options. Speaking of which, the variety is a major draw. The flavors are smooth and well-balanced, and I've found a few favorites like Jamoca Almond Fudge and Mango to be consistently delicious. However, a major drawback is the price. While the ice cream is good, I don't feel it's a great value for the money. The pricing feels a bit high for what you get, especially when compared to other options