Baskin-Robbins

I ordered my son's 3rd birthday cake online and requested a written message on top. When my husband showed up to pickup, the cake wasn't written on. He mentioned this and the staff took the cake back to write on. The message appeared to have been written by a toddler when he got it back. He sent me a picture, I laughed and said oh well- he's 3, he won't care. I was able to pick off the writing. Contacted customer service and was told someone would reach out. No one ever reached out. Won't be ordering from here again.

Absolutely Rudest customer service . The male night time worker had the absolute worst attitude. I Ordered two small milk shakes and he proceeded to hand me two cups of the consistency of milk . My milkshake on top of that tasted like the ice cream had to have been freezer burnt. 14$ for something that doesn’t even taste edible and when explaining this and showing the worker the consistency of the drink he had a horrible attitude and said he could do nothing. If i could give it zero stars i would.

Icing on the Cake: Baskin-Robbins was conceived in 1945 by ice cream lovers Burt Baskin and Irv Robbins. Being bored by their competitor's mundane options of vanilla, chocolate, and strawberry, they vowed to offer 31 unique flavors. Since then, Baskin-Robbins has introduced 1400 flavors, offering the perfect flavor for everyone and every occasion. It might come as a shock to some of my followers, but as much as I love ice cream, I've never had Baskin-Robbins (I blame all the excellent custard options in Milwaukee). Turns out you can get a free 4oz serving of any flavor for your birthday, so no excuse not for me to check it out. For my initiation I went with their appropriately themed Icing on the Cake flavor. It's a cake flavored ice cream layered with crumbles of soft yellow cake pieces,

My daughter loved the cookies & cream ice cream, and the banana split I had was great!

If I could give a 0/5 I would. First bad experience, they didn’t have my item. Reached out to get a refund and never heard back. Finally weeks later they gave me my order. Tonight I ordered a sundae for $8 (outrageous) they didn’t have chocolate fudge and claimed to not have the Jamocha flavor even though I was looking right at it. Finally left and got home. No toppings THAT I PAID EXTRA FOR were on my sundae. I never write poor reviews and am usually very understanding but not in this case. This location needs to be shut down. They give Baskin-Robbins a bad name and reputation. It’s a joke over there. I’ll never go back.