Baskin-Robbins

We arrived 20 minutes before closing time, but they didn't want to serve us because they wanted to clean the place earlier to exit earlier than they should.

Just went to get a milkshake at 7:40pm. Waited 5 minutes until I said “hello?” And a lady finally replied I asked for a milkshake and was told “there is no ice cream”. Multiple times they tell me they don’t have chocolate ice cream. But no ice cream at all now it is out of hand here.

The hours posted are until 9pm. It was 8:30pm and the doors are locked all the chairs put and person inside just looked at us. Obviously, they have no desire to serve customers. Update: tried to go again today. Donuts racks are full, doors are locked and no one answers the drive through. It’s 7:30 today. I took pictures of the posted time and then the time in my car. The closer needs to be fired.

Would be a Zero if they let us. Believe what has been previously written, this place was horrible. It is not marked on the outside and upon entering there was one associate conversing with her friend and another just standing at the register staring into space. When we finally did go over and pay, after telling the cashier what we wanted, the same cashier had to come over and serve us the ice cream (while the other lazy employee not only did not help, but proceeded to scoop some ice-cream into a cup and give it to her friend for free.) Do not, I repeat, do not come here. You will regret it. If the mgr/owner reads this, give me your email address and I will chat more. I can't recall a worse experience trying to get served in my life!!

Horrible customer service. I got to this location when I went to the register I asked for what I want and the cashier just look at me like she don’t hear me at all I have to repeat myself 3 times and she told me she don’t know what I want to order, so the employees here know the menu? Because is look like they need more training on that and how to do a better customer service. when she finally understands what i want im waiting for do my payment she just look at me and im like can i pay for my order she just reply there pointing where i have to swipe. then when finally gave me my coffee she put on the counter like shes mad. whats going on at this place, is horrible. btw i ended up buying only coffee because the donuts had a lot flies inside there. Date: 2/10/2024 Time: 4:40pm