Baltimore County Public Library - Loch Raven Branch

This small branch of the library is a lifeline for me. I love the books, check out DVDs for famiy movie night, use printers. The people who work here are simply amazing- knowledgeable, PATIENT. I agree with others that access is the worst aspect of the location, especially if you have knee problems 😅 But they do so much with a tiny space.

Really nice library. Parking and access is frustrating. I can walk distances okay so I don't have a parking tag but I can't do stairs without a lot of pain. This library only has parking near the accessible entrance with a disabled parking tag, or from the regular lot up a significant flight of stairs. There's no access for people with a medium level of disability, you have to go around the entire grounds to avoid the stairs

Everyone was very friendly & welcoming, all the staff members I saw greeted me with a smile and said hello. The library is clean with beautiful scenery and architecture. Going here was a great start to my morning yesterday.

Absolutely superlative "customer service" from Joseph Jancuk on a recent occasion. To put it somewhat briefly, I had a small (but completely annoying, entirely unnecessary AND entirely preventable) problem with an item which was, at least originally, delivered to me from an out of State library & this problem was then compounded (whether accidentally or otherwise) by another branch of this library who, unfortunately, did not quite seem to have the knowledge, experience, aptitude or ability to help me successfully deal with that problem effectively i.e. REMOVE it &, both out of courtesy & because they are generally both extremely courteous & very helpful, I'm not going to name that particular branch. Anyhow, after a visit or two to both branches, this particular employee DID manage to solve

Warm and friendly librarian and staff. Always enjoy the writers workshop and art& craft programs.