Auntie Anne's

Beyond the worst experience I have ever had at any food establishment in 30 years. After putting my order in, I was promised a 3-minute wait time. It turned into 20 minutes. But that was not even the worst thing. The worst thing is that every 5 minutes when I checked on wait time, they told me it would be "another 2 minutes" (a lie), and management (who was standing right there) did nothing about it. In fact, management chastised me for questioning the turn time, when what the manager should have done was coach the employees to not promise "3 minutes" to every customer. Many customers all around me were getting angry. One woman even told me that she had been waiting 30 minutes and that every 5 minutes she would be told "2 more minutes". When I engaged one of the workers to question the st

15 minutes on 1 customer with 3 people working. All 3 employees on tonight around 7:30pm need speed and efficiency training cause the blonde with glasses was confused when she/he handed a customer a wrong order and just stood around while their other two coworkers also acted confused. Moves way too slow and always has a backed up line while both Wetzel's can have you in and out in 5 minutes even with a line.

It’s frustrating that each store decides what they want to make or not. They are choosing not to make almond pretzels, they choose to “only make almond sticks” . The sticks are not as soft as the full pretzel, they tend to be harder, thinner and they are more expensive for less actual pretzel. I drove 30 minutes to get here, very disappointing.

Waited almost 30 minutes patiently. I didn’t have any issues I understand they were busy and they told me they’d call my name out once it was ready. I heard a name similar to mine and walked up, the workers were just staring and holding bags and another customer came up and got a bag so I assumed it wasn’t my name. After a while a bunch of other customers got their orders so I went up and ask about mine, the girl said she didn’t see the order and said that the pretzels were being made so I was fine with that and I guess she asked about my order and I heard them say it was on top of the oven. Then an older lady came up to me and said “we’ve been calling your name over and over and left it there to keep it hot.” Not once did I hear anyone call my name for my order. Like I said I don’t mind t

Jaiden B is miserable with no customer service! Hire people that actually want to work! Why does it feel like I’m bothering them??? Not a welcoming establishment. Pretzels were disgust also. Pepperoni nuggets were soggy with no pepperonis on them only at the bottom of the cup?? The Cinnamon pretzel was hard as a rock. Waste of $13! Wetzel pretzel is way better.