Auntie Anne's

For context purposes this review is for the upstairs location in the food court. The worker was EXTREMELY rude for no reason. I asked about getting a fresh pretzel with no salt and she slammed her hand on the counter and said “everything we make is fresh”. I didn’t see any no salted pretzels so I asked her if they were they done making them for the night and she said “yes” which is weird because it was around 5:45 and the mall doesn’t close until 8. During our conversation she had an attitude in equivalence to how she looked NASTY! I went downstairs to see if they had any left and they did, they even made me a fresh one, so I’m not sure what the issue was. I asked if they knew her name and I did not remember exactly what she looked like so I went back upstairs and she saw me and he hesitat

Ordered an original pretzel nugget with cheese. The worker then said “the cheese is gross” i ordered it anyways. I then asked to do a partial card payment and they said they could and just to swipe the card. I did so and it charged the entire amount to the card. When we said that it went through for the total purchase, they said “we can only do a partial card payment if you only have a partial amount on your card” overall terrible service. Would not recommend to anyone.

really don’t like to leave bad reviews but I unfortunately am disappointed with today. ordered hotdog pretzel bites & one regular pretzel. waited a long time for the bites and watched another get the same order before us, was still being patient due to me understanding they were making the hotdogs for the bites & Auntie Anne’s usually slaps so I thought the wait would be worth it. But after waiting so long then going to give my regular pretzel a try, I was met with a skinny hard barely salted pretzel. pretty disappointing considering we were in a time crunch and I had to toss my pretzel.

Shout out to the worker who went above and beyond to make me almond pretzel bites. They were absolutely delicious and fresh. It was also closing time and she still offered to make them. Good people still exist in this world. Let’s not forget, you can always reheat them in the air fryer

Man I came here with my siblings to get some pizza bites and they were out but the guy working said he could make them it was near closing time. Such a cool dude and the other guy working was also cool. They deserve a raise. Never got good customer service so I got a 6 out of 5 starts. Would come here again.