Arby's

I attempted to place an order on Christmas Eve while traveling to get to my family. The order was within regular business hours. When I arrived at the restaurant it had closed early.. 5PM! I reached out for a refund. I received an email on DEC 26TH that my order was being made at 0930. Didn't make sense right? I reached out to Arby's, on their customer service site they say they make it right. I got a few one sentence replies saying it was my fault and they wouldn't return the$7. It was an honest mistak made while tied and traveling. The quality over the last ten years of the good had gone down. Obviously the franchises don't really care much about customer service. They have lost a customer for life, I hope it was worth it over $7.

The food's always great. The customer service is always great and for some reason whoever's working the drive-thru always has a talk show host voice. I've come to expect this now and I can't go to any other Arby's because it's not the same type of customer service or the food is always made right This place is my favorite Arby's

When we drive through Yuma, we like to stop at Arby's. In the past, all was fine. Today, we went inside and ordered our food. They didn't seem all that busy (it was around 1:30 pm). It took 15 minutes to get our food - that's way too long. We got our ArbyQ's, fries, and shakes and went on our way only to find out that the sandwiches were cold. Not even warm and definitely not hot. Really disappointing. Only good things were the shakes.

I love Arby's. I love the Arby's sauce, their turnover, and of course the classic roast beef. What I don't love is that the last 2-3 times when I've gone and ordered drive thru, this location has consistently forgotten the au jus for my french dip. And of course, as I'm driving, the loss doesn't get noticed until I'm home. I tolerate the wait times. I sat and waited 10 minutes in the drive thru this last time because I believe the food is worth it. And it is incredibly disappointing to go through the whole process and miss out on a main part of the entree like that.

It my favorite place i just wish we had or in yuma we only have the one place. For me it the French dip sandwich with some curly fries it amazing. And the best part is it always fresh and hot!