Arby's

5 May ‘25 3pm. Online order for pickup at 3. Walk in at 3 and was ignored by 3 people for over 5 minutes. Finally girl at window asked if I’d been helped. She bagged my food which had been sitting there the entire time. She was apologetic. No sign of anyone working counter at all. In pics you can see what I ordered from website compared to what I received. Everything was cold and old. Gross.

Eric was just AWESOME. I met him the other day while going thru the drive thru. What a great attitude. I let him know on how nice it was to have a smiling kind person at the drive thru window. Today I went inside and there he was just as pleasant and with a big smilevon his face. He has wonderful manners. I've worked in fast food restaurants before. IT IS NOT AN EASY JOB AT ALL. people can be so rude. Even though you were polite and did your best to help them. His store was clean and his staff was working hard. THANK YOU SO MUCH!

Normally Im not too picky on fast food- after all, it IS fast food.. however, yall managed to mess up my order to a level I have never quite seen before. Honestly im more impressed than mad. The coke was flat, the Reuben soggy, Jalapeño bites were cold, I asked for an EXTRA broncoberry sauce and not only didnt get that, but only got one of the two that it normally comes with... Instead of two horseradish sauces, I got two Arbys sauces... Granted, I should have checked my order before driving off, but I was in a hurry. I award you no points, and may the fast food gods have mercy on your souls 🙏

The other day i went they were OUT OF ROAST BEEF. I was in the drive thru today. I ordered a number 2 double and my husband ordered a box. I asked for arbys sauce. I was told it was in the bag. After getting home ther was 1 arbys sauce in the bag. Did they want use to split it? I usually use like 5 on my meal alone. Which is why I asked for it.

Cashier entered the wrong item. I corrected it as soon as I was handed the receipt. Said the cook would make the correction. No other customers were in the restaurant at the time. Ten minutes later I was given the wrong item. I spoke to another associate who said it would be corrected. After waiting another 15 minutes and no food, I spoke to the manager, who acknowledged overhearing all the interactions. After 30 minutes I was given credit for the sandwich but not the fries and drink. Buyer be ware is a wise statement and appropriate saying for the Rincon lication.