Arby's

My Partner and I ordered through the app 2 milkshakes last night, 12/6, around 8pm. Our order was confirmed. She went to pick them up through the drive-thru. Upon arriving she saw a sign saying their milkshake machine was down. As she was in the drive-thru and on the phone with me I heard their interaction. She said she was here to pick-up a mobile order and the worker said "Was it the two mikshakes?" After confirming that was our order were were informed the machine was infact down. After exiting the drive-thru she called the store to ensure we were getting a refund. To which she was told they can't do anything about it and they have nothing to do with the app. Why did your store confirm our order and then mark it as complete? Our order was not ever completed and should never have been

ANAYIA anayia THANK YOU soooo much. You were the only 1 who took the time to acknowledge me... The young ladiie who looked at me who worked with you didn't say a word smh... Anywho the food was fresh to say the least and Your customer service made this visit worthy. CONTINUE having great customer service it definitely goes far...💙💯😍💙😌

Young lady in drive- thur was very pleasant, I ordered the meat and 3, fries were old you can taste the grease and too crunchy they were not fresh, chicken sandwhich could have bee fresh, bread tasted gummy, mozzarella sticks were great, peach cobbler roll could have been dipped in brown sugars it was okay. This is the Arby's in Phenix City, AL. Normally my food is hot and fresh. I definitely will order this again as it gets you full.

We went through the drive thru around midnight after getting back into town from Dothan, AL from the Peanut Festival. My hubby wanted to try the new steak bites so he made it a combo meal. The steak bites wasn't good at all. Some pieces were hard and the other pieces were chewy. The fries was the best thing. He ordered a Dr Pepper and he didn't drink any til we got home because he already had a soda in his YETI cup. Well, the Dr Peppers syrup needed to be changed out because all he could taste was carbonation. I called the restaurant and of course there wasn't any answer. I called the next day and spoke with the manager on duty and all she said was I'm sorry. I told her about the steak bites meal and told her only 3 pieces had been eaten because it was horrible and asked for my husband's

Worst experience at any Arbys ever. We have a bad habit of not looking in the bag until we're home... won't make that mistake again. They gave us a regular lemonade instead of strawberry, argued with us about the size being a large even though on the RECEIPT it said large! And then, to top it off, this is the amount of fries they put in the bag... they didn't fill the cup up. They barely put any in there. $24 for horrible service and not the amount of food that it should be. Will NEVER go to this Arbys again.