Arby's

Stopped here for a snack before an appointment. Went inside during lunch hours, not that that the drive thru was crazy busy or anything. The woman's restroom was very clean. They let me order at the counter instead of shoving me in front of a giant screen. My only complaints are.. I asked for sauce while putting my order in and never got sauce. The fries needed to be cooked a little longer. And the the drink/napkins station was in desperate need of cleaning and there were only about 10 of us inside the entire time. Oh and I'm guessing she was the manager, she came out of no where and asked if I had been helped but in such a way I was scared and didn't know how to answer. She's needs to soften up a little.

*update* **Corporate jumped on processing a refund and the manager personally called me to make everything right. She even offered to replace the food even though a refund was given. Really quick and great customer service. Please don't blame the employee. Everyone is going through something and mistakes happen. ** An online order was placed and picked up at the drive thru window. I was told by staff that "they were having a day". They guaranteed me that my sandwiches were cheese even though they were wrapped as regular. They had just run out of papers. I took their word for it and drive all the way home to find out that they lied and the sandwiches were actually regular. At that point I'm not going to drive all the way back through traffic. They were also very old and dried out. It almos

Peppercorn ranch discontinued for turkey bacon ranch sandwich!? No way! No more green leaf lettuce on sandwiches … you get shredded iceberg lettuce and barely any meat on a sandwich anymore. I will not be paying premium prices for mediocre service and product. Do better Arby’s you just lost a customer.

Holy Shrinkflation! I got the tenders and they were barely thicker than fries! Considering this is the item I get at Arby’s every time (wasn’t like this before) I will never be ordering from Arby’s again.

Person running the register was extremely rude and in my opinion disrespectful. Usually we get good customer service but this time she was brash and snotty. I don't think I will be returning to this location even though it's closer due to the extremely poor and rude customer service... I've been in management most of my life and I would most definitely have not allowed my employees to treat customers that way we just wanted to pay extra to upgrade a sandwich and she said we couldn't pay extra to upgrade which I've done before many times but with such an attitude... Do better Arby's cause your losing good paying customers.