Arby's

I got pulled today for my order, around 5:00pm-ish maybe shortly after, which was no problem. The cashier and I, who was a nice young man, not an issue, had a miscommunication and my sauces were not rung up, again no biggie. I walked in, and then young man in the front, had already known my issue, and I told him “it wasn’t even your fault, it didn’t get rung up, I need 4 sauce cups please.” As he was already ringing me up, and after I stated I needed to BUY the sauce cups, the manager, a female with dark long hair and a nose ring, came rushing behind him and told him “they need to pay for the cups, ring her up for the cups.” He was already doing, I stated I needed to BUY them, and the comment was very unnecessary as the situation was being handled properly by the young man cashier. I also

We ordered Arby’s tonight. We ordered the app and did pick up. Doing that, the workers place a sticker over the drinks. Which is great..however..tonight my 13 year old son found a dead fly in his sprite. Having worked at an Arby’s location before in Lansing, this is absolutely disgusting and unacceptable. In response to the owner I did try and fill out that form but I received an error when I tried to submit. Twice. I’ve included a photo of the error I received. I also called and spoke with the manager last night (at 8:04 PM) to give them a heads up. She said, “Wow..we don’t have any flies in here. I’m not calling you a liar or anything.” Then said if I wanted to drive up there I could get a coupon for a free meal. I don’t feel this was handled appropriately by any means.

I've given this Arby's multiple tries over a few years, and i can say with confidence that this is by far the worst Arby's I've ever eaten at. You can taste just how filthy their fry oil is, it makes their food disgusting. I like Arby's, and I like their food. But this location needs a higher standard because I am going to refuse to eat here from now on.

Food took forever at the drive thru. Was told to pull up and wait for 5 minutes. We sat there almost 20. Place wasn't busy at all. There were maybe 3 cars in the parking lot. Order wasn't right. Missing and wrong Food. Wouldn't waste time and money here.

11/11 2:30pm I went through the drive through. There was a girl texting on her phone waiting to bag my food. When she grabbed my sandwich the wrapper opened and I watched her touch my sandwich to throw it back on the wrapper and carry it to the back. She then brought it back to me. I asked for it to be remade and after a few minutes a manager in a stripped shirt handed me the same sandwich. Disgustinggggg. So much so I left that sandwich right there. Never have to worry about me there ever again.