Arby's

8pm today, Saturday 20 December 25, I Forgot to ask for Horsey sauce, so I parked and walked inside. I was greeted by big puffs of Marijuana smoke by 2 employees watching a phone sitting outside the front door. Made my way inside to ask for Horsey sauce and Arby sauce, and instead of just getting a couple packets, I got “what, there wasn’t any in the bag?” After dropping the packets on the counter in front of me, she seemed less than pleased to give me a couple packets of sauce. What an experience, I think I’ll pass next time, while the employees puff puff pass.

Arby's has good food, but this particular location is so freezing inside the dining area that no one wants to stay inside and eat. Also, the manager doesn't seem to have any control over how freezing the dining room is. But the people who work there are very nice and if you are taking the food to go, it's okay.

This Arby’s isn’t bad. It’s in a good location, inside is nice and clean. Food was good. Crinkle fries aren’t too good. Needs ketchup. Staff was friendly. You can tell they are distressed though. With walk in orders and drive thru they struggled to get orders out and bagged in an organized manner. Not sure what the disconnect is. However we waiting 22 minutes for our order. To compensate we got milks that expire in a week. I get food service workers grace since I get the struggle. Maybe a week closed to train would be beneficial though.

My significant other went to get us a couple sandwiches. We ordered the new steak garlic ribeye but got what looked like smokehouse brisket. The sandwich’s would’ve been cool if it didn’t look like it’s been sitting there literally. They drenched it in bbq sauce on BOTH sides, the buns were soggy like they’ve been soaked in water, and the wrapping looks old like someone else had returned the s/w and they were resold. Definitely returning and getting a refund.

I know Arby's isnt everyones cup of tea but it is definitely one of my favorites. This was my first time going to this one and this facility was very nice and located in a great place. It was very clean inside and the sitting area was well put together. The customer service here was actually rather good! We had a decent wait for our food, so the lady gave us an extra milk for the kids. They have the making to be really good they just need to work on making the food and being prepared to make the food in a timely manner. They can make the food very well that it's almost worth the wait. Once they get the time thing down this will be upgraded to a five star review.