Arby's

Madison, the young lady working the drive thru this evening was so thorough, polite and sweet. Very good service. Food was great too.

Ordered a French Dip - they told us they had no au jus at pick-up. Ordered a burger - got a Beef and Cheddar that had mushy meat that was not edible. Got home and called the store - we were told they messed up the bags. The only remedy was to come back and they would give us the right food. $35 for a meal we couldn’t eat and then asked to drive 12 miles round trip to make it right. Tried to file a complaint on Arby’s site - but it would only show “processing” and would not submit. Would have given 0 stars if possible. Totally unacceptable in every way.

Ordered a French dip meal and a roast beef double. Get home, no double. It's 9 pm on a Sunday night. Failing to get orders accurate when you pay $26 for those two meals is unacceptable. As a customer, I should NOT have to rifle through a bag in the dark to make sure there are 2 sandwiches in the bag. I should not have to drive back out to be able to eat a sandwich I paid for either.

Went through the drive thru and waited 9 minutes before I could drive up to place my order. Then I start my order and the guy said we are out of chicken. Just getting off of work and trying to get home with food, this was so irritating. I wish LaGrange KY had more food places to choose from.

Having 100% of my doordash/delivery orders wrong and always missing stuff is a horrible waste of time and money. So now I go to pick up arbys in person and it's made right when i do go in. This one time I go through drive-thru and I get buffalo sauce all over everything. That's just opening the damn wrapping. Now time and money will be saved no longer going to this location (lagrange)