Arby's

The food was mediocre at best. It was barely warm. I ordered a milkshake... it was not even a full cup. We were the only customers there. There was a young black woman working at the drive thru with long hair. Completely acted like she couldn't care less if we were there. Never said hello, thank you, nothing other than my food total and did I want any sauce. She simply handed our bag of food out the window, never said a word, and then shut the window. What has happened to customer service? You could tell she was only there to get a paycheck. We were there Sat 11/29/2025 about 315pm. We will never go there again!

We went to the drive thru at 5:20. Ordered a classic and a bbq hamburger. Paid and asked to pull up. The order was wrong. It is 5:50 and we are leaving with the correct food. I went inside and asked to speak to the manager. Her name started with a T. She could not have cared any less. Someone came over and said she heard crispy chicken, I told her no - it was a hamburger. Still the manager did nothing. I said can we get a refund? She turned to look at the 4 other employees that were standing around to watch. She said, we had to cook the potato cakes and someone ordered 13 sandwiches before you. I told the 3-4 employees staring at me that all of that needed to be communicated, we could have chosen another restaurant. All this time there was a gentleman waiting on a milkshake for 10 mins.

Stopped in last weekend. Used to live Arby's. Only two people working. A lady at the front and a guy in the back. Lady was sick and complained about having to work. Watched asshe wiped her nose and then began putting French fries in containers. Decided to go elsewhere.

Food was okay, but they squished everything into one bag and the sandwiches appeared to be wrapped by small children unable to fold paper wrappers. The curly fries were a blend of both types of fries and were barely full. Arbys used to be the better of choices for fast food. Maybe we'll just stick with chicfila and McDonald's in kinston, they seem to do a better job.

Ordered a meal, fries were forgotten. Also ordered two Buffalo chicken sliders and they literally put two plain chicken tenders on buns (which were cold by the way) and threw Buffalo sauce in the bag…I guess they wanted me to make my own Buffalo chicken sliders bc they were too lazy to toss the chicken in the Buffalo sauce themselves…forgot to give me bleu cheese though to make em myself… yeah I’ll never go back again after such audacity.