Arby's

I stopped by this Arby's location around 7pm on January 3rd, I've been very sick with a bad sinus infection which made it even worse. I stood at the counter for a full 15 minutes without a single employee acknowledging my presence—not even a glance, a wave, or a simple "We'll be right with you." No one said a word to me the entire time. I understand the challenges of being short-staffed (I work in retail myself and deal with it daily), but the complete lack of basic acknowledgment is unacceptable. A quick "Sorry, sir, we're a bit short-staffed tonight—we'll be with you as soon as possible" would have made all the difference. Instead, the total silence left me feeling invisible and increasingly furious, to the point that I walked out without ordering. Customer service is the bare minimum in

Stopped on the way to work on 1/14/26 and ordered one of their new $7.99 boxes. At the window they took my payment and immediately told me to pull forward. I pulled up and waited over 10 minutes. A man came out with some food and said "we are still cooking your peach cobbler roll but I thought I would bring this out". I had not been given any food I purchased at this point so I asked for a refund, he said this into his headset. A woman came out and said "they won't let us give refunds, they want us to make it right". I told her they should tell people before they pay it will be such a long wait in case someone doesn't have time. I again asked for a refund and she refused. She wrote my name down for a free future meal and I left without part of my order (I had to get to work and could not c

Worst experience ever! Mine, my husband, and sons food was cold but mine was the worst. I ordered 2 ranch chicken wraps. I understand lettuce and ranch are cold. Both wraps felt like they were got from the freezer. The chicken was hard, cold, and blackened in some areas. The cheese was not melted at all. My husband took it to be warmed up and they argued that they were supposed to be cold. I've had them several times and the chicken was hot, cheese melted. They actually refused to fix it. Then we couldn't get drinks because 3 employees. 2 women and 1 man were messing with the drunk area. My son's meal was cold and my husband's meal was a mess. For the price it damn sure wasn't worth $35

Service was fast, food was good. The credit card machine was not working today, but our chicken bacon Swiss & gyro tasted extra delicious today. If you are similar to me and rate businesses based on the soda quality then you might want to know that the soda is good here (unlike the local hardies or panda) Mike (the cashier) was really kind and in good spirits.

This is not the best arbys in the area. They mess up the food, and apparently the commercial says we have the meats, which isnt the case because I was told they were out of roast beef at 8pm but they are open until 12 am.