Arby's

Visited Arby's on 10/24/25 for my mother and experienced excellent service but mixed food quality. The drive-thru service was outstanding—I was greeted promptly, and the staff, especially Hayley, was very friendly and professional. The ordering area and window were also notably clean. I ordered the Half-pound Roast Beef sandwich and large Curly Fries for a total of $11.21. The roast beef sandwich was good and tasted fresh. However, the curly fries were disappointing; they were only warm and clearly old. Overall: The excellent service couldn't completely overcome the letdown of the old, warm fries. While I appreciated the prompt and courteous staff, I came for the food. Verdict: I'll probably return, but not in the near future.

I visited the Arby’s in Hiram recently, and while the staff were very friendly, I was disappointed by the overall experience. When I walked in, the restaurant was noticeably dirty, despite it not being rush hour. I was the only person inside, and there was no one in the drive-through, so it wasn’t due to being busy. I ordered the Reuben sandwich meal—the sandwich was good, but the fries were old and stale. With enough staff on hand, there really shouldn’t have been any issue keeping the restaurant clean or maintaining the quality of the food. It just felt like the standards weren’t being upheld.

Tried the special Wagyu Burger Meal. It was a while ago but it is nice to have something different. The burger was thick but didn't fit the bun. The fries was plentiful, hot, and seasoned correctly. The other was delivered correctly.

Awesome experience today. I dined in while I waited for my tire to be put on over at Discount Tires. No line and a clean facility made me smile.

I am given them 5/5 stars. I was there twice in 2 days. Their services has been superb compare to other fast food joints. My order was mess up by Door dash and the facility offer replacement with no cost and they call me that replacement is ready too for pick up. I don't usually write a review, but experience with this Arby's has been superb.